Shipping Policy

Shipping Policy for Kallakilla.com
At Kallakilla.com, we strive to ensure that your orders are delivered quickly and securely. Below are the details of our shipping policy to help you better understand the process.
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Shipping Locations
We currently ship across India. For international shipping inquiries, please contact our support team at contact@kallakilla.com for assistance.
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Shipping Timeframe
• Orders are typically processed and shipped within 2-3 working days of placement.
• Delivery time varies depending on your location:
o Metro Cities: 3-5 working days
o Non-Metro Cities: 5-7 working days
o Remote Locations: 7-10 working days
Please note: Delivery times may be affected by unforeseen circumstances like natural disasters, strikes, or other logistical issues.
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Order Tracking
• Once your order is shipped, you will receive a confirmation email or SMS with a tracking number from courier partner and a link to track your shipment.
• You can use the tracking number on the courier partner’s website to get real-time updates on your order status.
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Handling and Packaging
We take utmost care in packaging your order to ensure it reaches you in perfect condition. If your package appears tampered with or damaged upon delivery, kindly refuse the package and contact our support team immediately.
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Delivery Attempts
Our courier partners will make two delivery attempts. If the delivery fails after the second attempt due to unavailability or incorrect address, the package will be returned to us. In such cases, additional charges may apply for re-shipping the product.
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Delayed Delivery
If your order is delayed beyond the estimated delivery time, please contact us at contact@kallakilla.com with your order details, and we will assist you promptly.
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Undelivered Packages
If a package is undelivered due to incorrect shipping information provided by the customer, we will:
1. Contact you to verify the correct address.
2. Arrange for re-shipment with additional shipping charges, if applicable.