Cancellation and refund policy

Return and Replacement Policy for Kallakilla.com
At Kallakilla, we strive to ensure customer satisfaction. If you’re not happy with your purchase, please read through the following policies:

Return Policy for Apparels
Return Window: You can request a return within 5 days of receiving your order.
Condition for Returns:
Items must be unused, unwashed, and retain their original tags and labels.
Products should be returned in their original packaging along with the bill copy.
Process:
Send the product back to us using a cost-effective courier service or registered post.
Once the returned product is received and passes the quality check at our warehouse, we’ll process your refund.
Refund Timeline: Refunds are typically processed within 7-10 working days from your request.
Refunds will be credited to your original payment method after deducting shipping charges.
Damaged Package: If the package is tampered with or damaged before opening, inform the delivery personnel immediately and return it.
Exceptions:

No returns or replacements for:
Custom Orders.
Surprise Tees (due to the personal effort behind them).
Products purchased during special offers.
Wrong/Damaged Product: If you’ve received an incorrect or damaged product, email us at contact@kallakilla.com with details and photos.
Postal Charges: You will need to bear the cost of sending the product back to us.

Replacement Policy for Accessories
Eligibility:
Replacements are available for products that are defective, delivered incorrectly, or damaged during shipping.
Evidence such as photos/videos should be emailed to contact@kallakilla.com for review.
Timeline: You must request an exchange within 5 days of delivery. Ensure the product is in its original condition with tags and packaging intact.
Unavailable Products: If the product you ordered is out of stock, you can opt for an exchange or a refund.
Non-Eligible Products:
Mugs, calendars, notebooks, posters, and phone cases are non-refundable unless you’ve received the wrong product.
If you’ve received the wrong item, send photos and details to contact@kallakilla.com for assistance.
Replacement Processing Time: It may take 5-7 working days to process and ship your replacement product.
Postal Charges: You will need to bear the cost of shipping the product back to us.

Wrong/Defective Products
If you’ve received an incorrect or defective product, please email us at contact@kallakilla.com with photos within 24 hours of delivery. We will arrange a reverse pickup.

Refunds on Canceled Orders
Refunds for canceled orders will be processed through the original payment method within 7-10 working days.

For any further questions or concerns, feel free to contact us at contact@kallakilla.com.

Thank you for shopping with Kallakilla!